Vi tilbyr kurs om SIAM® Foundation. SIAM is a management methodology that can be applied in an environment where services are delivered using a number of service providers.
Content:
Adopting a different level of focus to traditional supplier management with one customer and multiple suppliers, with each supplier subject to individual management, SIAM concentrates on governance, coordination and integration of the service providers, to ensure maximum benefit is achieved by the customer organization.
SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as the service provider ecosystem in organizations has changed, from a single outsourced supplier model, to multiple outsourced suppliers. SIAM has evolved from the challenges associated with these more complex operating models.
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers. SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem. Are empowered to deliver. Are held accountable for the outcomes they are required to deliver.
Program:
Day 1)
• Introduction
• About this course
• Module 1 - Introduction to SIAM
• Module 2 - The SIAM Ecosystem
• Module 3 - SIAM roles and responsibilities
• Module 3 continued
Day 2)
• Review day 1
• Module 4- SIAM Implementation Roadmap
• Module 4 - Continued
• Module 5 - The SIAM Practices
• Module 6 - Processes to support SIAM
Day 3)
• Review day 2
• Module 7 - Challenges and risks
• Module 8 - SIAM and other practices
• Course review
• Self study
• Exam
Audience:
This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes.
Prerequisites:
• There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.
Language:
• English course material, Norwegian speaking instructor
Certification:
• This course leads to the EXIN BCS Service Integration and Management (SIAM®) Foundation certification
• The exam is closed book with 40 multiple choice questions
• The pass score is 65% (26 out of 40 questions)
• The exam lasts 60 minutes
SIAM Foundation eksamen er inkludert i kursprisen