We provide virtual course about ITIL® 4 Practitioner: Change Enablement. The ITIL® 4 Practitioner: Change Enablement course focuses on enabling and managing changes to IT services in a controlled and efficient way.
Course description:
Participants learn how to assess risks, authorize changes and manage change schedules to maximise the number of successful service and product changes. The purpose of the Change Enablement practice is to ensure that changes are implemented successfully while minimizing disruption to services and business operations. It achieves this by ensuring that risks are properly assessed, changes are authorised appropriately and implementation is carefully planned and controlled.
In this course, participants gain practical knowledge of the key concepts, principles and challenges related to the Change Enablement practice. The training explores how organisations can integrate change enablement into service value streams, improve collaboration between teams and maintain control over change activities. Participants also learn how to measure the performance of the practice and how to improve change processes using the ITIL capability model.
Course objectives:
This course will help you to:
• Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
• Minimise the negative impacts of change
• Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
• Be adaptive to meet the needs of various approaches to change development
• Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model.
Course outline:
Module 1 - Understanding the Change Enablement practice:
• Participants learn the purpose and scope of the Change Enablement practice and how it supports successful changes to services and products.
Module 2 - Change processes and activities:
• The course explores the key processes involved in change enablement, including assessing risks, authorising changes and managing change schedules.
Module 3 - Roles, responsibilities and governance:
• Participants learn about the roles involved in change management, such as change manager and change authority, and how governance structures support controlled change implementation.
Module 4 - Supporting tools and technologies:
• The training explains how tools and technologies support change enablement processes and enable organisations to manage changes effectively.
Module 5 - Measuring and improving the practice:
• Participants explore success factors, metrics and the ITIL capability model to measure and improve the effectiveness of the Change Enablement practice.
Target audience:
This course is suitable for:
• IT service management professionals
• Change managers and change coordinators
• IT operations managers and service managers
• Project managers and release managers
• Professionals responsible for implementing or managing changes within IT services
Prerequisites:
• For taking the exam, a candidate must have passed the ITIL 4 Foundation certification
Language:
• Engelsk innhold, norsk instruktør
Certification:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
How to take the exam:
• 20 questions
• Multiple choice
• 13 out of 20 marks required to pass (65%)
• 30 minutes
• Closed book