We provide course about ITIL® 4 Practitioner: Continual Improvement. The purpose of this practice is to align the organisation’s services with changing business needs through the ongoing improvement of products, services, practices or any element involved in the management of products and services.
Course description:
The ITIL 4 Practitioner: Continual Improvement practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Continual Improvement practice in their everyday work.?
Course objectives:
This course will help you to:
• Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS).
• Enhance product and service quality, reliability and responsiveness
• Improve their overall capabilities to deliver and manage services efficiently
• Develop an organisational culture of engagement, empowerment and innovation
• Measure, assess and develop the Continual Improvement practice capability in their organisation by using the ITIL Maturity Model.
Course outline:
Modul 1 - Understanding the Continual Improvement practice:
• Participants learn the purpose and scope of the Continual Improvement practice and how it supports alignment between services and changing business needs.
Modul 2 - Improvement models and frameworks:
• The course explores how organisations structure improvement initiatives and apply improvement models to drive better service performance.
Modul 3 - Roles, responsibilities and organisational integration:
• Participants learn about the roles involved in improvement initiatives and how improvement practices integrate across service value streams.
Modul 4 - Supporting tools and technologies:
• The training explains how measurement tools, analytics and feedback mechanisms support continual improvement
Modul 5 - Measuring and improving practice capability:
• Participants explore success factors, metrics and the ITIL maturity model to assess and improve the effectiveness of the Continual Improvement practice.
Target audience:
This course is suitable for:
• IT service management professionals
• IT managers responsible for service improvement
• Service owners and process owners
• IT professionals who want to improve service delivery
• Anyone holding an ITIL certification and wanting to deepen their practice knowledge
Prerequisites:
• For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Language:
• Engelsk innhold, norsk instruktør
Course material:
The course fee includes electronic course material and certification test with free second shoot
Certification:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-step guidelines on how to take an online proctored exam on your computer.
How to take the exam:
• 20 questions
• Multiple choice
• 13 out of 20 marks required to pass (65%)
• 30 minutes
• Closed book