We provide virtual course about ITIL® 4 Practitioner: Release Management. This module provides best practice guidance on how to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers.
Course description:
The ITIL 4 Practitioner: Release Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Release Management practice in their everyday work.
Course objectives:
This course will help you to:
• Establish and maintain effective approaches to the release of services and service components across the organisation
• Ensure effective release of services and service components in the context of the organisation’s value streams and service relationships.
• Reduce risks and losses resulting from releases
• Measure, assess and develop the Release Management practice capability in your organisation by using the ITIL Maturity Model.
Course outline:
Modul 1 - Understanding the Release Management practice:
• Participants learn the purpose, scope and value of the Release Management practice and how it contributes to making new and changed services available to users.
Modul 2 - Release planning and coordination:
• The course explores how organisations plan, schedule and coordinate releases across service environments to ensure reliable delivery.
Modul 3 - Roles, responsibilities and governance:
• Participants learn about the roles and competencies involved in release management and how governance structures support effective release processes.
Modul 4 - Supporting tools and technologies:
• The training explains how tools and technologies support release planning, automation and coordination between development, operations and service teams.
Modul 5 - Measuring and improving the practice:
• Participants explore success factors, key metrics and the ITIL capability model to measure and improve the effectiveness of the Release Management practice.
Target audience:
This course is suitable for:
• IT service management professionals
• Release managers and deployment specialists
• IT operations and DevOps professionals
• IT managers responsible for service delivery
• Professionals involved in implementing or coordinating releases
Prerequisites:
• For taking the exam, a candidate must have passed the ITIL 4 Foundation certification
Language:
• Engelsk innhold, norsk instruktør
Course material:
The course fee includes electronic course material and ertification test with free second shoot.
Certification:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-step guidelines on how to take an online proctored exam on your computer.
How to take the exam:
• 20 questions
• Multiple choice
• 13 out of 20 marks required to pass (65%)
• 30 minutes
• Closed book