We provide virtual course about ITIL® 4 Practitioner: Supplier Management. This module focuses on how to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.
Course description:
his includes creating an optimised sourcing strategy, as well as closer, more collaborative relationships with key suppliers to uncover and realise new value and reduce the risk of failure. The ITIL 4 Practitioner: Supplier Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area.
The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Supplier Management practice in their everyday work.
Course objectives:
This course will help you to:
• Ensure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships.
• Maintain a single point of control on active and planned supplier contracts and services
• Define strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled.
• Improve customer satisfaction and loyalty
• Measure, assess and develop the Supplier Management practice capability in their organisation by using the ITIL Maturity Model.
Course outline:
Modul 1 - Understanding the Supplier Management practice:
• Participants learn the purpose and scope of the Supplier Management practice and how it supports the delivery of high-quality IT services.
Modul 2 - Supplier relationships and performance management:
• The course explores how organisations manage supplier relationships, monitor supplier performance and ensure that suppliers meet contractual and operational expectations.
Modul 3 - Roles, responsibilities and governance:
• Participants learn about the roles and responsibilities involved in supplier management and how governance structures support supplier oversight.
Modul 4 - Supporting tools and technologies:
• The training explains how tools and systems support supplier management activities such as contract tracking, performance monitoring and reporting.
Modul 5 - Measuring and improving the practice:
• Participants explore success factors, key metrics and the ITIL capability model to measure and improve the effectiveness of the Supplier Management practice.
Target audience:
This course is suitable for:
• IT service management professionals
• Supplier and vendor managers
• IT procurement professionals
• IT service managers and project managers
• Professionals responsible for managing supplier relationships and contracts
Prerequisites:
• For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Language:
• Engelsk innhold, norsk instruktør
Course material:
The course fee includes electronic course material and certification test with free second shoot
Certification:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-step guidelines on how to take an online proctored exam on your computer.
How to take the exam:
• 20 questions
• Multiple choice
• 13 out of 20 marks required to pass (65%)
• 30 minutes
• Closed book