International Study Course in Service Management

Sted: Akershus, Lørenskog
Kursadresse: Skårersletta 60, 1473 Lørenskog (kart)
Type:Åpent kurs / gruppeundervisning
Undervisningstid: Tid: 13:00 -16:00
Varighet: 8 leksjoner a 3 timer

The study course gives extended knowledge about service management, both in businesses and start-ups.

Management of the service vision is a topic, which takes specific knowledge about the challenges and obstacles, that every individual and organization confront in the daily routine of business operation and process of development that characterize the post-industrialized society. The course gives perspectives on innovation and entrepreneurship as power of transformation of the society. Students develop service vision strategies for their own processes and projects. The course focuses on developing management skills that promotes the process of innovation. This course is a part of the Social Entrepreneur School IBS, including Study course in Social Entrepreneurship SE-03-A and Study course in Innovation Management IM-03-A.

Course content: Definition of terms, value equation, criteria for success, service vision strategies, service quality, governments, market, people as opportunity and obstacles in service vision strategies. Perspectives on innovation and entrepreneurship as society transforming powerhouse.

Methods: Lectures, talks/discussions, group and individual work. A high degree of participant activity where participants use examples from their own experience. The course emphasizes both theory and practice.

Material: Lectures supported by PowerPoint, course book, reading about 280 pages in English, course compendium.

Scope: 8 lessons each 3 hours. Written test or home/group assignment can be offered. The course can be combined with CASE STUDY 1 (CS-01-A).

Participants: Researchers, Ph.D. candidates, supervisors, lecturers, teachers, students, course participants, practitioners, business founders, social entrepreneurs, politicians, government officials, journalists, owners, CEOs and employees, in all kind of sectors and branches with interest of or connection to the issues.

Qualifications: Certificate and Certificate Ceremony. For grades and credits, please confer your local university. BSc, MSc, and PhD level.

Place: Oslo and International

Fees: Price on request.

Course Code: SV-03-A

Inquiry: Please contact Fil. Dr. Jan-U. Sandal Institute.

The Social Entrepreneur School IBS is an Executive Business Education specialized on Social Entrepreneurship, Innovation Management and Service Vision Management. The Social Entrepreneur School IBS is a 20 weeks full time program covering:

- International Study Course in Social Entrepreneurship, Course Code SE-03-A
- International Study Course in Innovation Management, Course Code IM-03-A
- International Study Course in Service Management, Course Code SV-03-A

After examinations, students receive Certificate and sign the Certificate Protocol.
After fulfilling all requirements of the Social Entrepreneur School IBS, students graduate and award the title

Social Entrepreneur IBS
(Innovation, Business and Society).