The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills.
Course content:
The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required. This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.
At the end of this course, you will be able to:
• Understand the concepts behind Lean and how Lean can be applied in IT
• Analyze customer value and translate the voice of the customer to processes
• Understand Lean concepts as customer value, value streams, flow, pull, perfection
• Diagnose and improve processes with value stream mapping
• Problem solving with the Kaizen approach
• Work with the DMAIC improvement cycle
• Designate improvement activities that improve process results
• Understand what behaviors & attitudes are essential within Lean organizations
• Prepare the student to take the Lean IT Foundation Certification exam
Agenda:
Introduction to lean:
• Introduction
• The history of Lean
• The key elements of Lean
• The concept of Waste, Variability and Inflexibility
• The five dimensions of Lean IT
The costumer:
• Customer Value
• Voice of the Customer
• Value-add and non-value-add work
• Critical-to-quality tree
• Value streams in IT
• Cost of Poor Quality
The progress:
• The concept of a process
• SIPOC diagramming
• Creating a Value Stream Map
• Analyzing a Value Stream Map
Performance:
• What is performance
• Key Performance Indicators
• Operational Process Efficiency
• Skills and Knowledge Matrix
Organisation:
• Organizational structure and customer focus
• Performance Dialogue
• Visible Management
• Day Start and Week board
Problem solving:
• Structured Problem Solving
• KAIZEN approach
Behavior & attitude:
• Lean Leadership & Behavior
• Organizational Change
• Change Story
Exam preperation:
• Sample Exam
• How to prepare for the exam
• Check Out
Audience:
Any member of an IT organization
Prerequisites:
• There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful
Language:
• English course materiel, Norwegian speaking instructor
Certification:
About the Examination:
• The exam is closed book with fifty (40) multiple choice questions
• The pass score is 65% (26 out of 40 questions)
• The exam lasts 60 minutes