Vi tilbyr kurs i ITIL® 5 Foundation som e-læring. Målet med kurset er å gi deg en forståelse for filosofien bak ITIL®. Kurset gir innføring i basis konseptet, prinsippene, prosessene og funksjonene som er definert som beste praksis. Kurset forbereder deg til sertifiseringseksamen på Foundation-nivå.
Innhold:
Kurset inneholder 12 timer med undervisning, er delt inn i moduler og er en blanding av video og interaktive øvelse. Du vil få en omfattende introduksjon til kjernekonseptene til ITIL® 5.
What's included:
• 12 months online access to our accredited ITIL 5 Foundation training materials
• The cost of the ITIL 5 Foundation examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor).
• The official ITIL 5 Foundation manual (digital)
• ITIL 5 Foundation exam simulator
Learning objectives:
At the end of the course, you will:
• Understand the key concepts of ITIL service management
• Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
• Understand the four dimensions of ITIL service management
• Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect.
• Understand the key concepts of continual improvement
What's covererd:
ITIL 5 Foundation course syllabus:
• Introduction and overview
• Key concepts of service management
• Four dimensions of service management
• Service value system
• Introduction to practices
• Purpose of 11 practices and some definitions
• Introduction to seven key practices in detail
• Continual improvement
• Change control
• Incident management
• Service request management
• Service desk
• Service level management
• Exam simulator
Target audience:
• Individuals at the start of their journey in service management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge
Pre-requisits:
• There are no formal pre-requisites for attending this course
• It’s ideal for anyone starting a career in IT service management
Exam information:
Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the PeopleCert portal. Once registered you will be able to book your online exams at a date and time of your choice. You are responsible for booking your own exams.
Exam format:
• ITIL 5 Foundation exam format
• Closed book
• 75 minutes duration
• 40 questions each worth 1 mark
• Pass mark 65% or higher (26 marks or above)