We provide course about ITIL® 4 Specialist: Plan, Implement and Control. This combined practice module covers the key concepts of five ITIL practices, namely, Change Enablement, Deployment Management, Release Management, Service Configuration Management and IT Asset Management.
Course description:
The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices.
• ITIL® 4 Practitioner: Change Enablement
• ITIL® 4 Practitioner: Deployment Management
• ITIL® 4 Practitioner: Release Management
• ITIL® 4 Practitioner: Service Configuration Management
• ITIL® 4 Practitioner: IT Asset Management
Course objectives:
This course will help you to:
• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organisation’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Course outline:
Module 1 - Understanding the Plan, Implement and Control practices:
• Participants learn the purpose and key concepts of the five ITIL practices covered in this module. The course explains how these practices support planning, implementing and controlling IT services effectively within the organisation.
Module 2 - Practice processes and activities:
• The training explores the processes and key activities within the five practices and how they can be integrated into service value streams to ensure coordinated and efficient service management.
Module 3 - Roles, competencies and organisational integration:
• Participants learn about the roles and competencies required for managing these practices and how they should be positioned within an organisation to support effective service delivery.
Module 4 - Information, technology and supporting capabilities:
• The course explains how information and technology support these practices and how partners and suppliers contribute to successful implementation.
Module 5 - Measuring and improving practice capability:
• Participants explore practice success factors, key metrics and how the ITIL maturity model can be used to assess and improve practice capability.
Target audience:
This course is suitable for:
• IT service management professionals
• IT practitioners working with change, deployment and release management
• IT managers responsible for service delivery
• Professionals involved in IT service operations and governance
• Anyone who already holds an ITIL certification and wants to deepen their practice knowledge
Prerequisites:
• For taking the exam, a candidate must have passed the ITIL 4 Foundation certification
Certification:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-step guidelines on how to take an online proctored exam on your computer.
How to take the exam:
• 60 questions
• Multiple choice
• 39 out of 60 marks required to pass (65%)
• 90 minutes
• Closed book