We provide course about ITIL® 4 Practitioner: Service Configuration Management. This module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed.
Course description:
This includes information on how configuration items are configured and the relationships between them. The ITIL 4 Practitioner: Service Configuration Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value from the Service Configuration Management practice area.
Course objectives:
This course will help you to:
• Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services.
• Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised.
• Improve risk management
• Manage the capacity, availability and security of IT services and components
• Measure, assess and develop the Service Configuration Management practice capability in your organisation by using the ITIL Maturity Model.
Course outline:
Module 1 - Understanding the Service Configuration Management practice:
• Participants learn the purpose and scope of the Service Configuration Management practice and how it ensures that configuration information about services and supporting components is accurate and reliable.
Module 2 - Configuration items and relationships:
• The course explores configuration items, their attributes and how relationships between components are documented and maintained to support service management.
Module 3 - Roles, processes and governance:
• Participants learn about the roles and responsibilities required to manage configuration data effectively and how governance and policies support configuration management practices.
Module 4 - Supporting tools and technologies:
• The training explains how configuration management systems and CMDB tools support the practice and enable organisations to maintain visibility and control over service components.
Module 5 - Measuring and improving the practice:
• Participants explore success factors, metrics and improvement techniques that help organisations develop and mature their Service Configuration Management practice.
Target audience:
This course is suitable for:
• IT service management professionals
• IT operations and infrastructure specialists
• Configuration managers and asset managers
• IT architects and service owners
• Professionals working with service configuration databases (CMDB)
Prerequisites:
• For taking the exam, a candidate must have passed the ITIL 4 Foundation certification
Language:
• Engelsk innhold, norsk instruktør
Certification:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
How to take the exam:
• 20 questions
• Multiple choice
• 13 out of 20 marks required to pass (65%)
• 30 minutes
• Closed book