We provide course about ITIL® 4 Practitioner: Deployment Management. This module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments.
Course description:
It may also be involved in deploying components to other environments for testing or staging. The ITIL 4 Practitioner: Deployment Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximising value from this practice area.
Course objectives:
This course will help you to:
• Deploy or remove products, services, and service components from or to different controlled environments, including development, integration, production, test, staging and live environments.
• Effectively remove products and services from designated environments
• Establish and maintain effective approaches to the deployment of services and service components across the organisation.
• Ensure the effective deployment of services and service components in the context of the organisation’s value streams.
• Measure, assess and develop the Deployment Management practice capability in your organisation by using the ITIL Maturity Model.
Course outline:
Modul 1 - Understanding the Deployment Management practice:
• Participants learn the purpose and scope of the Deployment Management practice and how it supports controlled service transitions and service updates.
Modul 2 - Deployment planning and coordination:
• The course explores how organisations plan, coordinate and control deployment activities to ensure that service components are delivered safely to live environments.
Modul 3 - Roles, responsibilities and governance:
• Participants learn about the roles involved in deployment management and how governance structures support accountability and control during service transitions.
Modul 4 - Supporting tools and technologies:
• The training explains how automation tools, deployment pipelines and configuration systems support efficient and reliable deployment activities.
Modul 5 - Measuring and improving deployment management capability:
• Participants explore success factors, metrics and the ITIL capability model to measure and improve the effectiveness of the Deployment Management practice.
Target audience:
This course is suitable for:
• IT service management professionals
• Release and deployment managers
• IT operations and DevOps professionals
• Service transition specialists
• Professionals responsible for deploying or implementing new services or service components
Prerequisites:
• For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.
Language:
• Engelsk innhold, norsk instruktør
Course material:
The course fee includes electronic course material, Certification test with free second shoot, lunch and refreshment for in class events only.
Certification:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.
How to take the exam:
• 20 questions
• Multiple choice
• 13 out of 20 marks required to pass (65%)
• 30 minutes
• Closed book