We provide virtual course about empower your workforce with Copilot for Microsoft 365 Use Cases (MS-4004) (M-MS4004). In the course "Empower your workforce with Microsoft 365 Copilot Use Cases", students perform a series of hands-on exercises involving ten Use Cases.
Course overview:
Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as OneNote, Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case.
NB: To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.
This course has been created by Microsoft as a "Bring Your Own Environment" course, allowing individuals to use their personal devices and settings. If a student wants to complete the hands-on activities, the individual must bring their own CoPilot environment. Otherwise, demonstrations and lectures will be conducted by the instructor.
Students will learn to:
• Work with various Microsoft 365 Copilot Use Cases
• Apply Microsoft 365 Copilot to perform tasks and solve problems across a panel of business roles, including sales, finance, IT, and HR.
• Use Copilot within Microsoft 365 applications like OneNote, Word, Excel, PowerPoint, Outlook, and Teams to enhance productivity and streamline workflows.
• Analyze data, generate reports, create presentations, and develop strategic plans with the assistance of Copilot
• Build and refine custom Copilot agents to address specific business needs, such as creating self-service tools and automating information retrieval.
Course content:
Empower your workforce with Microsoft 365 Copilot Use Cases
Module 1 - Executives Use Case:
• Exercise 1: Synthesize communication insights across Microsoft Teams
• Exercise 2: Drive business outcomes using Microsoft 365 Copilot
Module 2 - Sales use case:
• Exercise 1: Accelerate market growth using Microsoft 365 Copilot
• Exercise 2: Automate sales proposal responses using Microsoft 365 Copilot
Module 3 - IT Use Case:
• Exercise 1: Streamline IT project planning with Microsoft 365 Copilot
• Exercise 2: Transform feature launches and adoption using Microsoft 365 Copilot
Module 4 - Marketing Use Case:
• Exercise 1: Transform market research into an actionable campaign using Microsoft 365 Copilot
• Exercise 2: Develop a new marketing campaign using Microsoft 365 Copilot
Module 5 - Finance Use Case:
• Exercise 1: Optimize financial reporting and acquisition modeling using Microsoft 365 Copilot
• Exercise 2: Streamline contract analysis and negotiation using Microsoft 365 Copilot
Module 6 - HR Use Case:
• Exercise 1: Deliver manager insights with Microsoft 365 Copilot
• Exercise 2: Empower employees with an HR self-service agent
Module 7 - Operations use case:
• Exercise 1: Streamline operational initiatives using Microsoft 365 Copilot
• Exercise 2: Manage a facility expansion project with Microsoft 365 Copilot
Module 8 - Communications Use Case:
• Exercise 1: Drive engagement with a unified communication strategy using Microsoft 365 Copilot
• Exercise 2: Develop an employee centered communication experience using Microsoft 365 Copilot
Module 9 - Customer Service Use Case:
• Exercise 1: Improve customer service efficiency using Microsoft 365 Copilot
• Exercise 2: Enhance the resolution quality of customer service cases using Microsoft 365 Copilot
Module 10 - Legal Use Case:
• Exercise 1: Prepare for regulatory response and litigation readiness using Microsoft 365 Copilot
• Exercise 2: Reform corporate governance and compliance using Microsoft 365 Copilot
Target audience:
This course "Empower your workforce with Microsoft 365 Copilot Use Cases" is targeted towards business users who want to enhance their Microsoft 365 Copilot skills to solve business-related use case scenarios.
Prerequisites:
IMPORTANT: Before attending this course, you should be familiar with how Microsoft 365 Copilot works across M365 applications, including Copilot Chat and Copilot Agents.
• Students should have basic functional experience with Microsoft 365 servies
• Students should have a basic understanding of Copilot
• Students must have a proficient understanding of general IT practices
• Students must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot.
• Students must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.