We provide virtual course about ITIL® Specialist - High Velocity IT. The High Velocity IT Specialist Certification is relevant to everyone working in Agile and DevOps Teams focusing on the rapid delivery of IT solutions.
Course description:
If your organization has moved beyond Agile and Scrum, and is applying Lean principles and a DevOps way of working, this is the training program relevant for you. This course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.
Learning objectives:
At the end of this course, participants will be able to:
• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL operating model
• Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
• Know how to contribute to achieving value with digital products
Agenda:
Program day 1:
• Module 1 - Course Introduction
• Module 2 - Introduction to High-Velocity IT
• Module 3 - High-Velocity IT Approaches
• Module 4 - High-Velocity IT Operating Models
• Module 5 - ITIL Building Blocks for High-Velocity IT
Program day 2:
• Module 6 - High-Velocity IT Culture
• Module 7 - Supporting Models and Concepts for Purpose
• Module 8 - Supporting Models and Concepts for People
• Module 9 - Supporting Models and Concepts for Process
• Module 10 - High-Velocity IT Objectives and Techniques
• Module 11 - Techniques for Valuable Investments
• Module 12 - Techniques for Fast Developments
Program day 3:
• Module 13 - Techniques for Resilient Operations
• Module 14 - Techniques for Co-created Value
• Module 15 - Techniques for Assured Conformance
• Sample Exams
Target audience:
The ITIL® 4 Specialist: High Velocity IT course is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. Its target audience includes but is not limited to:
• Business Managers
• Business Process Owners
• IT Consultants
• IT Developers
• IT Management
• IT Support Staff
• Service Providers
• System Integrators
Prerequisites:
• ITIL 4 Foundation is as a prerequisite
Language:
• English course material, Norwegian instructor
Course material:
All course material will be delivered digital and consist of:
• Course material with slide sett
• Official ITIL HVIT manual
• PodCast which sums up the highlights per day
Certification:
About the exam:
• Question Format: multiple choice
• Pass Grade: 70 %
• Open Book exam
• No. of Questions: 40
• Duration: 90 minutes
• Extra Time: Candidates taking exam in a language that is not their native, may be awarded 25% extra time