Students should supply their own devices to complete the lab exercises. Anyone using an iOS or Android device should ensure they are running IOS12.3 or Android 8 for optimal performance.
PLEASE NOTE: VIRTUAL/REMOTE STUDENTS MUST PROVIDE THEIR OWN HEADSET AND WEBCAM FOR THIS COURSE. Note this class is delivered using electronic books ONLY. No printed material will be provided with this class. You will receive a redemption code with instructions on how to download the eBook from GILMORE no later than 3 days before the class is scheduled to start. Please ensure this is complete before the class starts.
In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.
Audience:
Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants
Prerequisites:
This course requires completion of one of the following courses:
• VMware Workspace ONE: Deploy and Manage
• VMware Workspace ONE: Skills for Unified Endpoint Management
Objectives:
By the end of the course, you should be able to meet the following objectives:
• Summarize basic troubleshooting methodology
• Outline common troubleshooting techniques in the Workspace ONE UEM Console
• Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM Console
• Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
• Outline common application management troubleshooting techniques in the Workspace ONE UEM Console
• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM Console
Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services
• Outline useful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™