In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans,
Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.
Audience
This course is aimed at persons that will work with Microsoft Teams Voice to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization.
Prerequisites
Before attending this course, students should have intermediate knowledge of the following topics:
• Plan and configure a Microsoft Teams environment
• Manage chat, teams, channels, and apps
• Manage calling and meetings
• Monitor and troubleshoot a Microsoft Teams environment
These prerequisites is covered in our course: MS-700: Managing Microsoft Teams
Skills gained from this training
• Plan and Configure Microsoft Teams Phone
• Plan and optimize network performance for Teams Phone
• Configure and deploy Direct Routing
• Configure, deploy, and manage Teams devices
• Monitor and Troubleshoot Teams Phone
Course content
Module 1: Plan and configure Teams Phone
After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.
Lessons:
• Plan for Teams Phone
• Plan and optimize network performance for Teams Phone
• Migrate voice services from Skype for Business Server to Teams
• Configure Teams Phone
• Configure auto attendants and call queues
• Configure and deploy Direct Routing
• Extend Teams Phone with additional services
Module 2: Manage Teams Phone
In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.
Lessons:
• Configure and manage voice users
• Configure, deploy, and manage Teams devices
• Monitor and troubleshoot Teams Phone
Read complete course description
Certification
This course will help you prepare for Microsoft exam MS-720: Microsoft Teams Voice Engineer.
This exam is part of the requirements for: Microsoft 365 Certified: Teams Voice Engineer Expert