Ensuring that an IT organization is competent in continuous improvement is absolutely essential to the success of Lean within IT. In the Lean IT Foundation, we looked at the basics of Kaizen (Continuous improvement) and the DMAIC problem-solving Method.
Course description:
This Lean IT Kaizen training will help you on your journey to mastering continuous improvement, and becoming a Lean IT Kaizen Lead. The Lean IT Kaizen Leas is someone who is involving with improvement based on Lean principles. The Lean IT Kaizen Lead may come from any Level of the IT organization, in any department.
After completing this course, you know the most important concepts regarding Kaizen, and you are able to:
• Organize a Kaizen
• Lead a Kaizen
• Teach others the DMAIC model
• Identify and define problems
• Create a data Collection plan
• Analyze the root cause of the problems
• Understand and apply different improvement Methods
• Make a Control plan
• Ensure the sustainability of improvements
Concepts Covered:
Introduction of Kaizen:
• Introduction and Kaizen concepts
• Kaizen, Kakushin and Kaikaku
• The DMAIC model
• Kaizen mindset
Organizing Kaizen:
• Kaizen team roles
• Improvement initiatives
• Plan and prepare a Kaizen event
• Gain support
• Select the team
A3 Method:
• Goals of the A3 Method
• Difference between Summarazing, Analyzing and Synthesizing
• Structure communication according to the Pyramid principle
• Summarize information into the A3 format
Define:
• Selecting a Problem and identifying owner
• Problem statement
• Scope of the problem
• Collect VoC information
• High Level Kaizen plan
Measure:
• The Three generic types of units of work
• Measure and Validate Value Stream Map
• Data Collection plan
• Qualitative and Quantitative Measurement systems
• Baseline and a Benchmark
• Quick Wins
Analyze:
• Seven basic Tools of Quality
• 5 whys
• Cause and Effects Matrix
• Failure Mode Effects Analysis (FMEA)
Improve:
• How to identify improvement options
• Idea generation techniques
• How to test a solution
• Best and good practice solutions within IT
Control:
• How to ensure the sustainability of the improvement
• Measurement of improvement
• Control plan
• Types of documentation
• Communication to stakeholders
Audience:
Proffesionals in (IT) organizations
Prerequisites:
• A Lean IT Foundation Certificate is a pre-requisites for this course
Language:
• English material and english speaking trainer
Kursmateriell:
Participants will receive a Lean IT Kaizen Lead student workbook containing all presentation material of the training. On top of that, the syllabus, exercises, glossary and sample exam questions are included in the student workbook.
Certification:
This course prepares you for the Lean IT Kaizen Lead certificate